Service
Product Quality Commitment and After-Sales Service Terms
1 Product Quality Commitment
1.1 During the warranty period, if any part is confirmed to be damaged due to material or manufacturing defects, and it is identified as a quality failure within the warranty scope, we will repair or replace it free of charge.
1.2 Our quality commitment applies only to the product itself. Other indirect losses incurred during user operation (such as work stoppage losses, reputation losses, other additional expenses, and economic losses) are not covered under the warranty.
1.3 This commitment does not include special requirements beyond those specified in the Operation and Maintenance Manual or the contract.
2 Warranty Period and Scope
Product warranty period: 1 year from the date of delivery or 2,000 working hours, whichever comes first. Special warranty service terms may be implemented according to the product brochure or mutual agreement.
2.1 Electric equipment
Structural parts (chassis, forks, etc.): If there is no deformation but only weld cracking, a 1‑year warranty is provided. The customer returns the unit to the factory for repair/replacement, and we bear the shipping cost. Structural deformation is not covered.
Electrical switches, seals, bearings, rollers, brake pads, lamps: 6‑month warranty.
Core components (motors, gearboxes, controllers, accelerators, chargers, battery indicators, electromagnetic brakes, pins, pumps, cylinders, hoses, screws for main connection points): 1‑year warranty.
Cracking/damage of plastic parts, paint wear, natural wheel wear: not covered.
2.2 Manual equipment
Pump body, cylinder, hoses: 1‑year warranty.
Structural parts (chassis, forks, etc.): Same as 2.1 electric equipment – 1‑year warranty if no deformation but only weld cracking; deformation not covered.
Natural wheel wear, paint wear: not covered.
Bearings, shafts: 6‑month warranty.
No on‑site three‑guarantee service is provided; only parts warranty and return‑to‑factory repair are offered.
3 Warranty Coverage
In accordance with relevant national quality regulations, during the warranty period, provided that the user strictly follows the Operation and Maintenance Manual, any failure caused by product manufacturing quality issues will be covered. The company will provide free repair, replacement, or return for products within the “three‑guarantee” scope.
4 Exclusions from the Warranty
4.1 No valid invoice and the product cannot be proven to be within the warranty period.
4.2 Damage caused by failure to follow the manual for maintenance, improper operation, or overload use.
4.3 Damage caused by harsh operating environments or inappropriate working conditions that are not due to product quality.
4.4 Damage caused by accidents not attributable to product quality.
4.5 Damage caused by force majeure (natural disasters, etc.).
4.6 Consequential damage due to improper handling or continued use after a fault occurs – the company is only responsible for the original fault.
4.7 Damage caused by absorption of moisture, dust, corrosive agents, etc.
Fault Handling Procedure
In case of equipment problems, contact our after‑sales service department immediately, describe the fault phenomenon, and cooperate with preliminary diagnosis. We will dispatch a service engineer with spare parts for on‑site repair – within 48 hours for the Jiangsu‑Zhejiang‑Shanghai region. For simple faults (e.g., blown fuse, loose connector) that the user can replace by themselves, after confirmation by an engineer, the parts will be sent via SF Express as soon as possible to ensure normal operation.
5 Online Support
During the service period, all end customers of Mega Lift can enjoy web‑based and technical support services.
When a product fails, customers can log on to the Mega Lift official website to inquire about product services or request on‑site technical support. Services are limited to countries/regions where the purchased product and parts are supplied. The specific service period is shown in the quotation. After the period expires, online support will be provided according to Mega Lift service terms; if fees apply, customers will be notified immediately. Consumables such as wear parts, batteries, and accessories are subject to specific support terms.
6 Maintenance Plan
For industrial products, Mega Lift offers a full‑scope maintenance plan covering repair, upgrade, and preventive maintenance.
Leveraging the after‑sales service module of the ERP system, which integrates sales, procurement, and supply chain processes, the system provides scheduled reminders for the maintenance plan.
After signing the agreement, the following information is entered into the system for full tracking and maintenance:
2.1 Customer name, address, telephone, fax, website, email
2.2 End user and purchasing contact
2.3 Product code and main component part numbers
2.4 On‑site installation address
2.5 Installation and complete equipment drawings
2.6 Parts list and serial numbers
2.7 Service history records
2.8 Maintenance cycle reminders
2.9 Regional service technician and sales representative
2.10 Parts replacement records
6.1 Maintenance Content
Regular follow‑up: once a week for the first 3 months, then once a month after 3 months.
Remote assistance checks: hydraulic system sealing, electronic control system, important weld points, vulnerable parts, bolt tightness, safety devices.
For Gold customers / value‑added maintenance plan customers: all of the above remote assistance is upgraded to on‑site service by an engineer.
